How Can We Help?

How do I prevent my video from freezing or buffering during a session?

Although most people have fast enough internet speeds to handle video conferencing, here are some tips to make your current internet speeds more compatible with your teletherapy:

a. Make sure you have appropriate internet speeds. You can do this by googling “test internet speed” and choose one of the free websites which will tell you how fast your internet is.

b. Make sure you are as close as possible to your wifi or make sure you are plugged into your ethernet via a wire.

c. Close other browsers or open pages on your device.

d. Make sure other people at your location aren’t streaming videos or online gaming which can slow down internet speeds.