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Member Support Center
What video service options do you offer?
How do I prevent my video from freezing or buffering during a session?
Why isn't bilateral audio working on my tablet or phone?
Does your site offer a BAA for HIPAA compliance?
Can I use your lightbar/audio and not use doxy.me?
My client doesn’t have a screen that is more than 6 inches, can I use EMDRremote.com for just the audio?
Can I do group sessions on EMDR Remote.com?
Why can't I have a group on your video service?
Do I have to download an app? What browser should I use?
Is doxy.me PHIPA compliant (for Canadian users)?
What if I get stuck and can’t figure out how to work EMDR Remote?
Why does my video get disconnected when I try to join a client?
Show all articles ( 4 )
How to change your log in pin
How to set up Doxy as your video service
Set up EMDR Remote as your video service
How to set up your custom log in and waiting room URL
Lightbar settings: Changing the light movement
Lightbar settings: How to change the color
Lightbar settings: How to change the light shape
How to use an external video service SIDE by SIDE (split screen)
How to use an external video service using screen share
How to move your control panel to the top or bottom of your screen
How to get clients referred to you from EMDR Remote
How to change the BLS tone and change sound settings
How a client can join your session without an invite link
How to join with your client when they are in your waiting room
What the client sees on their end
EMDR Remote Complete Walk Through
Show all articles ( 8 )