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Member Support Center
Can I do group sessions on EMDR Remote.com?
Can I use your lightbar/audio and not use doxy.me?
Do I have to download an app? What browser should I use?
Does your site offer a BAA for HIPAA compliance?
How do I prevent my video from freezing or buffering during a session?
Is doxy.me PHIPA compliant (for Canadian users)?
My client doesn’t have a screen that is more than 6 inches, can I use EMDRremote.com for just the audio?
What if I get stuck and can’t figure out how to work EMDR Remote?
What video service options do you offer?
Why can't I have a group on your video service?
Why does my video get disconnected when I try to join a client?
Why isn't bilateral audio working on my tablet or phone?
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EMDR Remote Complete Walk Through
How a client can join your session without an invite link
How to change the BLS tone and change sound settings
How to change your log in pin
How to get clients referred to you from EMDR Remote
How to join with your client when they are in your waiting room
How to move your control panel to the top or bottom of your screen
How to set up Doxy as your video service
How to set up your custom log in and waiting room URL
How to use an external video service SIDE by SIDE (split screen)
How to use an external video service using screen share
Lightbar settings: Changing the light movement
Lightbar settings: How to change the color
Lightbar settings: How to change the light shape
Set up EMDR Remote as your video service
What the client sees on their end
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